Privacy Policy


This Privacy Policy describes how Okura Holdings Limited (a related company of Todd Property Group Limited (“we”, “us”, “our”), as owners of The Reserve, collect, hold and use your personal information in connection with The Reserve.

This Privacy Policy also applies to your use of The Reserve Website (“the Website”).



We understand the importance of and are committed to protecting your privacy. We operate in accordance with the Privacy Act 2020.

We take all reasonable steps to protect the privacy of the personal information that we collect, use and disclose, provide access to and store securely.

In using the Website and our services you are deemed to accept the terms and conditions of our Privacy Policy.


Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time, without notice by posting changes on the Website. Unless stated otherwise, any change will take effect immediately. You will be bound by an such modification or revisions from the time they are made. You are responsible for ensuring you are familiar with the latest terms, and we encourage you to review this Privacy Policy periodically.

This Privacy Policy was last updated on 1 December 2020.


Contact Details

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please contact us:

Address: The Privacy Officer, Todd Property Group PO Box 106 249, Auckland 1010

Phone: 64 9 377 7677


If you would like more information about privacy in general, please refer to the Privacy Commissioner’s website:


Collection Of Information

The personal information we may collect on this Website or through any other media network (including Linkedin and Facebook) includes, but is not limited to:

  • your name;
  • contact details (including email);
  • location; and
  • interactions with us.


How We Use Your Information

We (and any third parties as authorised by this Privacy Policy) may use your personal information for the following purposes:

  • to help us research, analyse, improve, manage, administer and facilitate our services;
  • for our marketing purposes, including to prepare and provide marketing information communications, and advertising for The Reserve. We will only send you newsletters by email or promotional text messages if we have your consent; or
  • any other purpose which is stated to you when your information is collected or that you otherwise authorise.


Storage of Information

We may hold personal information as secure physical records, electronically on our intranet system, in cloud storage or on third party servers.

We have a range of physical, procedural and technical security policies and procedures in place to provide safe and robust security of your information including disposal of personal information. We regularly review these policies and procedures to ensure the on-going adequacy of these measures.

We use reasonable endeavours to ensure that all personal information is securely protected against loss, unauthorised access and other misuse. We will destroy or deidentify personal information we hold once it is no longer needed for a valid purpose or required to be kept by law.


Disclosure of Information

To the extent permitted by law, we may share the personal information you have provided us with:

  • services providers we engage in connection with the management of The Reserve, including maintaining the security of The Reserve;
  • contract marketing organisations to inform and support our promotional and marketing strategies (including research and profiling);
  • any of our related companies;
  • real estate agents appointed by us; and
  • third parties connected with the management or operation of The Reserve.

Except as set out in this policy, or where required or permitted by law, we will not disclose your personal information to any other person or agencies.

You authorise us to disclose information we have collected from CCTV video or photographs or automatic number plate recognition cameras at The Reserve to law enforcement agencies to the extent permitted (or required) by law.

In all circumstances we will take reasonable steps to ensure that where your personal information is disclosed to a third party, that third party only uses your personal information to the extent necessary to perform the function the information was provided for and in accordance with applicable New Zealand legislation.


Protection, Access and Correction of Information

In all circumstances we will take reasonable steps to ensure that the personal information we hold is accurate.

You have the right at any stage to ask for access to any personal information we hold about you and to ask for it to be updated or corrected. We will respond to any request from you to correct personal information held about you as soon as practicable following receipt of such request.

We ask you take measures to protect your own information by using suitable virus protection and always closing your browsers on completion of sessions (especially when using a public computer).

Please contact us immediately should you be concerned that someone has gained access to your personal information, or we have breached our privacy obligations or your privacy rights. We are happy to discuss any issues with you.